Keep your applications healthy, secure and improving after launch.
We resolve issues, apply updates, monitor application health, improve performance and deliver small enhancements for the software your business relies on, including applications built by other teams.
Illustrative solution concept. The final architecture is defined during discovery.
Software maintenance and support keeps a live application working well after it has been launched. It includes fixing bugs, updating frameworks and third-party libraries, monitoring health and errors, improving performance, helping with releases and making small enhancements as business needs change.
Our support is for software applications: web applications, portals, APIs and business systems. It is delivered under an agreed plan that sets out scope, priorities and how requests are handled.
Standard support hours are Monday to Friday, 10:00–19:00 IST. Support outside these hours can be arranged and is billed separately for the hours worked.
The exact scope is agreed in your support plan.
Investigating and resolving issues reported by your team or found through monitoring.
Typical outputDocumented issue investigation and resolution record
Diagnosing defects, fixing them with tests and releasing the fix safely.
Typical outputTested defect fix in the application repository
Keeping frameworks, libraries and components current and patched.
Typical outputDependency update with compatibility checks
Uptime, error and performance monitoring with alerts to the right people.
Typical outputAgreed health checks and alerting configuration
Finding and fixing slow pages, queries and processes.
Typical outputDiagnostic findings and targeted improvements
Help with deployments, plus small improvements within agreed hours.
Typical outputMaintenance release notes and updated runbooks
The illustration above shows the main building blocks. The implementation and boundaries are agreed around your systems and delivery requirements.
Review application health, user reports and known issues.
Classify impact, reproduce issues and agree the next work.
Implement fixes or updates with appropriate regression tests.
Deploy controlled changes and report outstanding risks.
Illustrative applications, not claims of completed client projects.
Investigate operational defects and manage tested application updates.
Track recurring order and dispatch issues and improve diagnostic coverage.
Maintain scheduling and operational applications under agreed access and change controls.
We review the application, environments, access and known issues.
OutputApplication inventory and transition plan
Health, errors and dependencies are watched and reported.
OutputAgreed health checks and baseline
Requests are logged, prioritized and assigned.
OutputPrioritized issue queue
Fixes and changes are made, tested and released.
OutputTested change and release record
A regular summary of work done, risks and recommended improvements.
OutputWork summary and improvement recommendations
We usually work inside your existing repositories, ticketing and delivery tools, so knowledge stays with you.
Logging, prioritizing and tracking every request.
Error, performance and availability monitoring.
Changes made in your repositories and released through your pipelines.
Tool selection depends on your existing stack, access, licensing and the agreed scope. Product names identify technologies discussed for this service, not partnerships or certifications.
A set number of hours each month for fixes, updates and small enhancements.
Support plus a planned backlog of improvements or modernization.
Legacy Software Modernization →A developer assigned to your application for ongoing work.
Hire developers →Yes. We begin with an onboarding review of the code, infrastructure and known issues, then take over support step by step.
Plans are usually priced monthly based on the number and complexity of applications and the hours included. Larger changes are quoted separately.
Support coverage, response targets, escalation contacts and any out-of-hours work are agreed in the support plan. Please describe the application’s business hours and criticality so the required coverage can be assessed.
No. Our support covers software applications, such as fixes, updates, monitoring and enhancements. Hardware and desktop helpdesk support are not part of this service.
Yes. Support plans can include hours for small improvements alongside fixes and updates.
Changes are made in your repositories, and ownership of the code is set out in the support agreement. Typically, all fixes and enhancements belong to you.
Tell us about your application and we’ll suggest a support plan.
Discuss Your Software Support Needs
