Email Based Customer service and support

Nowadays, email is considered as one of the primary communication channels as well as the best means of customer relationship management by most of the organizations irrespective of their sizes. However, without a team of trained professionals in place, it becomes quite challenging for organizations to handle loads of emails every day. Our expert resources and years of experience can turn the tedious process into an easy and smooth one through prompt and tailored email-based customer service and support.

What We Offer

We have a strong team of qualified, experienced, and trained professionals to offer comprehensive email support services to our clients. Here is how we can help you:

• Developing, updating, and improving a knowledge base / FAQs to provide standardized responses
• Understanding processes, products and services thoroughly to realize the quick fixes
• Scanning and routing the emails to appropriate staff to give clear, precise, and customized answers
• Providing complete resolutions for the issues escalated by customers
• Offering support for verification, order fulfillment, and technical issues

Why Choose Us

We offer prompt, low-cost, and one-stop solutions for all your email-based customer service needs. Here is how our services can help you gain competitive advantage:

• Quick, precise, efficient, and completely professional answering of all your email queries
• Real-time and fully customized email responses to ensure maximum customer satisfaction
• Perfect management of customer care services during both peak and off-peak hours
• Efficient utilization of time to enable your in-house team to focus on core business operations
• Reduced number of calls from customers causing decrease in costs for voice support
• Uninterrupted email support services for 24X7 and 365 days a year